Refund policy

30-day money-back guarantee
Try your FavoriteMoments orb for 30 days. If you don't love it, we'll refund 100% of your money, no questions asked.

How to request a refund
Contact us through our Contact page within 30 days of receiving your order and include your order number. We'll reply with simple next steps. Once your refund is approved, it will be sent to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

Damaged or faulty items
If your order arrives damaged or doesn't work, contact us with a photo or short video and we'll send you a free replacement or a full refund, whichever you prefer.

This guarantee is in addition to your rights under the Australian Consumer Law.